At RANGAONE FINWALA PRIVATE LIMITED, client satisfaction and trust are of utmost importance. In case of any grievance or feedback, clients may follow the below process:
Step 1: Initial Complaint
- If you are not satisfied with our services, please first contact your assigned representative/consultant from the Research Analyst Department, who is your primary point of contact.
- You may raise your complaint through telephone, email, or in person.
- We will make best efforts to resolve your complaint within 7 to 10 working days.
Step 2: Written Complaint
- Alternatively, you may send us a complaint in writing or via email at:
📧
Contact Information
Email: Sanika.official11@gmail.com
Phone: +91 93261 99388
- We will acknowledge receipt of your complaint and aim to resolve it within 7 to 10 working days.
Step 3: Escalation
- If you are still not satisfied with the response or handling of your complaint, you may escalate the matter by writing to:
👤
Grievance Officer Details
Name: Ms. Sanika
Designation: Compliance & Grievance Officer
Email: Sanika.official11@gmail.com
Phone: +91 93261 99388
- The Grievance Officer will review the matter and respond to you at the earliest.
Step 4: SEBI SCORES Portal
- If your complaint is not resolved within 30 days, you may lodge your complaint with the regulator, The Securities and Exchange Board of India (SEBI), through its centralized web-based complaints redressal system – SCORES.
- SCORES Portal Link: https://scores.sebi.gov.in/scores/complaintRegister.html
Step 5: Online Dispute Resolution (ODR)
- If your complaint is not resolved on the SCORES portal, you may initiate the dispute resolution process through SEBI's Smart ODR Platform.
- Smart ODR Portal Link: https://smartodr.in/login